How hire works & FAQ

No. Your wishlist is an enquiry. Items are only reserved once your booking is confirmed and paid.

Full payment, including a security deposit, is due before items are released.

The security deposit is £150 or 50% of the hire charges, whichever is greater. It's returned after our team has checked everything back in, less the cost of any breakages or losses.

Yes. All prices are subject to VAT at the current rate.

The sooner the better. Get in touch as soon as you have your date and we'll check availability for you.

Our prices cover a standard 3-day hire: the day before your event, the event day, and the day after.

We deliver on the Friday before the weekend and collect on the Monday after it.

Yes. Longer hire periods can be arranged; just let us know before delivery or collection so we can agree terms.

We're based in Edinburgh and deliver wherever your event is.

Yes. You're welcome to collect from our warehouse at 1 Corunna Place, Edinburgh EH6 5JG. We're open Monday to Friday, 9am to 6pm.

Please make sure our van has suitable access and parking at the venue. Delivery and collection instructions need to follow local parking restrictions, and any fines caused by instructions that ignore them may be passed on.

Yes, we can. Deliveries and collections outside our opening hours (Monday to Friday, 9am to 6pm) carry an out-of-hours fee, which we'll include in your quote.

Please check everything when it's delivered and tell us straight away if anything is missing or damaged. If nothing is reported at delivery, we take it that everything arrived as ordered and in good condition.

Please rinse crockery, cutlery and silverware after use; there's no need for a full wash. Please don't use scourers or abrasive cleaners on anything.

Linen doesn't need washing, but please don't return or store it damp or wet. Mildew, stains or burns that won't come out in the laundry are charged at full replacement cost.

Everything we supplied, including the glass crates, boxes and linen bags. Missing crates or bags are charged at replacement cost.

Breakages and losses are charged at full replacement cost, normally taken from your deposit. If the deposit doesn't cover it, the balance is invoiced.

You're responsible for the hired items from delivery until they're back with us, and we don't provide insurance.

We'll hold it for up to 2 months for you to arrange collection at your own cost, after which it's disposed of.

• 5 days or more before delivery: no charge, unless agreed otherwise when you booked.
• Between 72 hours and 5 days before: 50% of the hire charge.
• Within 72 hours: 100% of the hire charge.