Privacy policy

This Privacy notice sets out the basis on which Splendid Hire Limited of 1 Corunna Place, Edinburgh EH6 5JG (referred to throughout as “we”, “us”, “our” and “ours”) will process personal information provided to or held by, us, this information is also referred to as ‘personal data’.

We take our obligations in respect of the privacy of personal data very seriously and we will only process personal information as detailed in this notice, unless we inform you otherwise. In order to ensure that the personal data we hold is accurate and up to date, we request that you inform us of any relevant changes to the personal information we hold about you.

Our core business activity is equipment hire. We also employ staff to work for us to provide our services. For the purposes of this Privacy Notice, our commercial activities and services for individuals and businesses are referred to as ‘Services’.

Responsible person

The person responsible for data protection matters within our organisation (‘Responsible Person’) is our Operations Team.

The Responsible Person’s contact details are as follows: ops@splendidhire.co.uk, 0131 524 9393, 1 Corunna Place, Edinburgh EH6 5JG

If you do not wish us to process personal data in accordance with this policy, then please do not provide it to us.

This privacy notice applies to any individual whether working for a third party with whom we have dealings or uses our services in a personal capacity and includes users of our website

We may collect your personal data in the course of our dealings and this may include the following:

Name
Address
Email and other contact details
Date of birth
Sex/Gender
Records of your use of our Services including our website, including complaints or feedback
Bank or payment details
Information relating to our relationship with you or the party for whom you work including records of any meetings or discussions including attendance on our premises
Your marketing preferences
Details of your event, such as the date, venue, guest numbers and whether you need delivery or collection, and the items and quantities you add to your wishlist

We may obtain your personal data from the following sources (please note that this list is not exhaustive):

You, including where you have provided us with your contact details or other information for the purposes of using our Services
Staff or other representatives of the organisation you represent
Marketing databases
Social media
The public domain
Conversations, with you or others, on the telephone or video conferencing (which may be recorded) or in meetings
Notes following a conversation, with you or others, or meetings you attend
Third party referrals
Our website, including our wishlist enquiry form and contact form

How we will use your personal data:

We will process your personal data in the context of our dealings with you, and/or the third party for whom you work, and as part of our Services. Processing may include:

Collecting and storing your personal data, whether in manual or electronic files
Using the data to communicate with you
Sending information to third parties with whom we have or intend to enter into arrangements which are related to our Services
Actions necessary to further any obligation on us pursuant to a contract between ourselves and a third party you work for
Collating market or sector specific information and providing the same to our clients
Providing information to regulatory authorities or statutory bodies and our legal or other professional advisers including insurers
Retaining records of our dealings with you and any person or organisation whom you represent
Establishing quality, training and compliance with our obligations and best practice
Communicating with third parties in the event of an emergency, accident or any issue relating to workplace safety
Complying with our own legal obligations, for example reviewing, using and passing on information as required for the protection of health and safety of staff and visitors
Recording how you engage with our Services including through our website and IT and communication systems
To market our Services
For the purposes of backing up information on our IT and communications systems
Checking availability, preparing quotations and arranging the delivery and collection of hire items

Why we process your personal data:

1. Compliance with legal obligations (regulatory and statutory obligations)

We must comply with a number of statutory provisions when providing our Services, which may necessitate the processing of personal data. These may include statutory and regulatory obligations relating to tax, bribery and fraud/crime prevention legislation, health and safety and co-operating with regulatory authorities such as HMRC.

2. Our legitimate interests (carrying on the commercial activity of Equipment Hire Services):

In providing our Services, we will carry out some processing of personal data which is necessary for the purpose of our legitimate interests, which include:

Using your personal data:
- to contact you regarding our Services
- to provide you with marketing information regarding our Services
- to assess feedback of our Services
- to collate market information or trends including providing analysis to potential or actual clients
- as otherwise necessary to provide our Services and/or to meet our obligations towards you, the party whom you represent, or other clients or suppliers
- to personalise your experience and our offering, whether via our website or otherwise
- to meet any obligations we have in respect of workplace safety and security, including the safety of others
Retaining records of our dealings and transactions and where applicable, use such records for the purposes of:
- establishing compliance with contractual obligations with clients or suppliers
- addressing any query or dispute that may arise including establishing, exercising or defending any legal claims
- protecting our reputation
- maintaining a backup of our system, solely for the purpose of being able to restore the system to a particular point in the event of a system failure or security breach
- evaluating quality and compliance including compliance with this Privacy Notice
- determining staff training and system requirements
Responding to your enquiries and preparing quotations for our Services

For our commercial viability and to pursue these legitimate interests, we may continue to process your personal information for as long as we consider reasonably appropriate for these purposes.

3. Consent

We may process your personal data on the basis that you have consented to us doing so for a specific purpose, for example, if you have provided your contact details in order that we may use these to provide you with details of our services you may have consented to our processing of the data for that purpose. In other cases you may have provided your written or verbal consent to the use of your data for a specific reason, for example references.

You may withdraw your consent to our processing of your personal data for a particular purpose at any stage. However, please note that we may continue to retain, or otherwise use your personal information thereafter where we have a legitimate interest or a legal or contractual obligation to do so. Our processing in that respect will be limited to what is necessary in furtherance of those interests or obligations. Withdrawal of consent will not have any effect on the lawfulness of any processing based on consent before its withdrawal.

In addition to the above reasons, we may also process personal data where otherwise required by law, including for the protection of health and safety of you and others or where we are required to do so to protect the vital interests of you or others.

What if we obtain your personal data from a third party?

Part of our business activity involves researching information for the purposes of providing our services. This may include obtaining personal data from third party sources including, advertisements, social media, some information being publicly available but others being from sites or providers to which we subscribe. From time to time we may also receive personal data about you from persons for whom you have obtained or provided services or been otherwise engaged. Where we obtain information from such sources we shall notify you of that source. Where information from third party sources is of no use to us, or where you have notified us that you do not want us to provide you with services, we shall discard it, however we may maintain a limited record in order to avoid the duplication of process. Where we consider that information may be of use to us in pursuance of the provision of our Services, any processing will be in accordance with this Privacy Notice. You do have the right to object to processing, please see ‘Your rights’

Special Category or Sensitive Personal Data (SPD)

Sensitive personal data is information which is intensely personal to you and is usually irrelevant to our dealings with you in respect of our Services. Examples of SPD include information which reveals your political, religious or philosophical beliefs, sexual orientation, race or ethnic origin, or information relating to your health.

Regardless of the basis for your dealings with us, we request that you do not provide us with any sensitive personal data unless absolutely necessary. However, to the extent that you do provide us with any sensitive personal data, such as data which you choose to share with us in conversation, we shall only use that personal data for the purposes of our relationship with you, meeting our obligations or for the provision of our Services. This will be for one or more of the following reasons:

You have explicitly consented to the processing
Where processing is necessary for the purpose of obligations or rights under employment, social security or social protection law
To maintain records of our dealings to address any dispute including, but not limited to, the establishment, exercise or defence of any legal claims

Who we share personal data with:

We shall not share your personal data unless we are entitled to do so. The categories of persons with whom we may share your personal information include:

third parties necessary for the provision of our Services
Any regulatory authority or statutory body pursuant to a request for information or any legal obligation which applies to us
Legal and professional advisers
Insurers
Our staff
Emergency services and health professionals in the event of an emergency, accident, injury or a risk to the health and safety of you or others

We may also share data with parties who process data on our behalf, which may include:

IT support
storage service providers including cloud.
our website platform (Shopify) and email service provider

Transfer of data to other jurisdictions

In the course of the provision of our Services, we may transfer data to countries or international organisations outside of the UK or otherwise the EEA. This may, for example, be to clients or third parties who provide support services to us. Where information is to be so transferred, it may be to a country in respect of which there is an adequacy decision from the EU Commission, or a UK supervisory authority. However, if this is not the case, it is our policy to take steps to identify risks and in so far as is reasonably practicable, ensure that appropriate safeguards are in place.

Details relating to specific countries or organisations are available on request from the Responsible Person.

If you do not wish to provide us with necessary data

There may be circumstances where we require you to provide data which is necessary in order for us to meet statutory or contractual obligations or perform our Services. If you do not wish to provide us with information we request then please notify us. However, please be aware that as a result we may be unable to provide you or the party who you represent with our services or otherwise continue to engage with you and in some cases may result in a breach of the contract we have with you or a third party you represent.

Transfer

In the event of a sale, merger, liquidation, receivership or the transfer of all or part of our assets to a third party, we may need to transfer your information to a third party. Any transfer will be subject to the agreement of the third party to this Privacy Notice and any processing being only in accordance with this Privacy Notice.

Data Security and Confidentiality

It is our policy to ensure, in so far as is reasonably practicable, that our systems and records are secure and not accessible to unauthorised third parties in line with contemporary practice.

Cookies

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website, which enables the website to tailor its offerings to your preferences when you visit it.

We use cookies that are necessary for our website to work, for example to keep the site secure and remember your preferences. Our website runs on Shopify, which also uses cookies to give us basic statistics about how the site is used. With your consent, we also use analytics cookies from Google Analytics to understand how visitors use our website, and advertising cookies from Meta (Facebook and Instagram) to measure our advertising and show you relevant adverts. When you first visit our website you can choose whether to accept these optional cookies, and you can change your choice at any time. Your wishlist is saved in your own browser, so it is still there when you come back.

Automated decisions

We do not use any automated decision-making software.

Retaining your data

In most circumstances your data will not be retained for more than 6 years from the last point at which we provided any services or otherwise engaged with you. It is our policy to only store your personal data for as long as is reasonably necessary for us to comply with our legal obligations and for our legitimate business interests. However, we may retain data for longer than a 6-year period where we have a legal or contractual obligation to do so, or we form the view that there is otherwise a continued basis to do so, or we are subject to a legal obligation which applies for a longer period.

If however you believe that we should delete your personal data at an earlier date, please inform us in writing of your reasons. Please see ‘Your Rights’ below.

Changes to this Privacy Notice

This Privacy Notice is regularly reviewed and may be updated from time to time to reflect changes in our business, or legal or commercial practice. Where an update is relevant to our processing of your data, we shall notify you of the same.

Your rights

We take the protection of your personal data very seriously and it is important that you know your rights within that context, which include rights to:

Request a copy of the personal data that we hold
Object to our processing of your data where that processing is based upon legitimate interest and there are no compelling grounds for the continued processing of that data
Request that we restrict processing of your data in certain circumstances
Request that data is erased where the continued use of that data cannot be justified
Object to any decision, which significantly affects you, being taken solely by a computer or via another automated process
Withdraw your consent to our processing of your personal data for a particular purpose at any stage. However, please note that we may continue to retain, or otherwise use your personal information thereafter where we have a legitimate interest or a legal or contractual obligation to do so. Our processing in that respect will be limited to what is necessary in furtherance of those interests or obligations
Request that inaccurate or incomplete data is rectified
Request that data provided directly by you and processed by automated means is transferred to you or another controller; this right only being applicable where our processing of your data is based either on your consent or in performance of a contract
Make a complaint to the Information Commissioner’s Office
Request that direct marketing by us to you is stopped

Please note that should you exercise your right to request that we erase data or cease any processing activity, we may retain a record of this request and the action taken in order to both evidence our compliance, and to take steps to minimise the prospect of any data being processed in the future should it be received again from a third-party source.

If you have any questions concerning your rights or should you wish to exercise any of these rights please contact the Responsible Person.

Complaints

If you are dissatisfied about any aspect of the way in which your data is processed you may, in the first instance refer the matter to the Responsible Person.

This does not affect your right to make a complaint to the Information Commissioner’s Office.